SuperFast Internet Speeds Things Up In Cotswolds
Some of the most remote villages in the Cotswolds will have access to faster broadband than most UK city centres, by 2017. As part of a government initiative rural broadband network Gigaclear are using...
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UK Customer Satisfaction Index Reveals Customer Satisfaction Flatlines After...
A study undertaken by The Institute of Customer Service has uncovered that customer satisfaction has flat-lined after two years of decline. The overall UK customer satisfaction score has been reported...
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Customer Service Channels Evolving – Customer Service Apps
LG Electronics have marked a new age of customer service with the launch of their customer service application, specifically designed for smartphones. The flexible mobility solution, which can be...
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0800 Legislation Change To Sting The UK’s Top Charities
New legislation has come into force that makes 0800 numbers free to call from mobiles. The legislation is one of the biggest changes to phone calls in over a decade, affecting more than 175 million...
View ArticleBusiness Broadband Grant To Boost Internet Speeds Across UK
The government’s Broadband Connection Voucher Scheme has been extended with £40 million of funding up for grabs for qualifying businesses. The scheme is overseen by Broadband Delivery UK (BDUK) and was...
View ArticleGartner Magic Quadrant Recognises ShoreTel As “Visionary” UC Vendor
Gartner’s 2015 Magic Quadrant For Unified Communications has positioned ShoreTel in the visionaries quadrant praising its new ShoreTel Connect solution. Looking at six communications product areas...
View ArticleShoreTel Lowest TCO Proven By Nemertes Research
Nemertes Research recently conducted a study hailing ShoreTel for delivering the lowest first-year and five-year costs of ownership against a series of eight competitors. The study explored data from a...
View ArticleGartner’s Magic Quadrant Recognises Industry Leaders Mitel
Gartner’s Magic Quadrant has recognised Mitel as leading Unified Communication providers. The research explores the strengths of a number of UC vendors solutions intended for on-site deployment in...
View ArticleBroadband Infrastructure Report – A Long Way Off The Target
A recent Broadband Infrastructure Report from the European Parliament has highlighted the impact broadband can have on employment and economic growth, as well as on the telecommunications industry as a...
View ArticleHMRC Call Waiting Times of 47 Minutes Defended By Boss
Taxpayers are waiting an average of 47 minutes to have their calls answered by HMRC, according to a Citizens Advice report. The report into HMRC call waiting times uncovered that thousands of people...
View ArticleEuropean Commission: Telecoms & Internet Industry Reforms
The European Commission is launching two public consultations exploring Europe’s telecoms and internet network infrastructure, ahead of extensive reforms planned for both industries. The Commission are...
View ArticleExtreme Networks named as Visionaries by Gartner’s Magic Quadrant
Solar partners Extreme Networks have been hailed as Visionaries in analyst Gartner’s Magic Quadrant for Wired and Wireless LAN Access Infrastructure. The report, released in September this year,...
View ArticleOvum Reveals Consumers Want Broadband Speeds Less Than 10Mbps
A report by analyst firm Ovum has shown that consumers want broadband speeds of no less than 10Mbps. As part of the report Ovum assessed data such as speed, coverage and momentum, as well as subjective...
View ArticleEuropean Commission to Propose Reforms for Telecoms and Internet Industries
The European Commission is launching two public consultations exploring Europe’s telecoms and Internet network infrastructure, ahead of extensive reforms planned for both industries. The Commission are...
View Article5G Communications Race Starts – University of Surrey Launch 5G Innovation Centre
The 5G Innovation Centre, known as 5GIC, has opened at the University of Surrey in a bid to deliver faster mobile data, understand the demands of users in real time and allocate network resources...
View ArticleOverseas call centres UK’s biggest bugbear, says Which?
A report from consumer group Which? has revealed that the UK’s biggest customer service bugbear is overseas call centres. The report showed that 46% of people surveyed were annoyed by call centres...
View ArticleEU Mobile Roaming Charges Have Finally Been Abolished
It’s news that has been met with celebration by businesses and individuals across Europe: members of the European Parliament have voted through rules that will finally see mobile data roaming charges...
View ArticleGartner’s 2015 Magic Quadrant For CCaaS Highlights Growth And Need For Industry
With the recent release of the 2015 Magic Quadrant for Contact Centre as a Service (CCaaS), the CCaaS industry was handed a boost in terms of there being signs of significant promise in the market....
View ArticleThe Government Has Announced Universal Broadband by 2020
The UK Government has declared that by 2020, every single home or business will have the legal right to 10Mbps broadband. It’s a promise that co-operates with the Universal Broadband Service (or...
View ArticleEE’s Big Plans Aim to Improve Police Forces and The NHS
British mobile operator EE recently announced a significant investment in their 4G services that will ultimately look to save the National Health Service (NHS) a staggering £585 million a year, as well...
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